Message from Danville Police Chief Chris Yates

As many of you have noticed, your Verizon services for cell phone use has been interrupted, spotty, or simply not working. I have contacted Verizon and they have informed me that they are aware of the problem and working on it. Unfortunately, they were not able to provide an estimated duration until it is corrected. You may have the ability to call when you are in one part of town and then unable when you are in another. If you can call out, you may try calling Verizon Customer Care-Corporate Office at (800)922-0204 and report your problem to ensure they know that it is creating a hardship. Obviously, many cannot call but can text or have internet access. You can go to the "myverizon" app and use the “talk to text” option and send a message to report your interrupted service. It appears that texting is still working.

Remember that the 911 Communications Center can receive emergency texts. You just text 911 and state your emergency and they will dispatch officers as they would in any emergency. We do ask the public not to text 911 to report interrupted cell service or non-emergency concerns. For non-emergency concerns that need to be directed to the Police Department in which an immediate response is NOT necessary, you may go to the City of Danville website and go to the “Report a Problem” tab. (cityofdanville.org)

We hope that this issue will be corrected soon. As with any challenge, big or small, we can work through it with patience, partnership and community. Please keep an eye out for those who are affected more than others. While many of us may be relieved by a reduction of phone calls, others may be subject to more stress and anxiety. Look out for your neighbors, friends, and family as with any concern and we should be fine. Thanks.